POSITION SUMMARY

Guest Services – & Relations Officers. This is a great position for anyone with a passion for ensuring Total Guest Satisfaction through personalized services that will create a memorable experience for our guests, whilst travelling to some of world’s most exciting destinations and gaining valuable life and work experience.
The role of Guest Relations Officer allows you to utilize your exemplary problem resolution skills, keen listening skills, strong communication and organizational skills, and genuine social skills. Successfully resolve challenges and concerns by taking initiative and proactively identifying solutions and following-up in a timely manner.

PRIMARY DUTIES

• Plays a key role in being the first impression for the brand and our guests
• Provides all services of the Guest Relations Desk (i.e. lost luggage, stateroom changes, lost and found services, printing and issuing guest cruise cards, and broadcasting announcements)
• Answers inquiries pertaining to Guest Relations services and general information
• Responds to guest concerns in a considerate, professional, and positive manner by showing empathy and actively listening
• Takes ownership of guest concerns, by following-up and ensuring complaints are re-solved to the guest’s satisfaction
• Maintains knowledge of all the ship’s regular events and special functions by reviewing all available sources (vessel’s Daily Program, etc.) in order to provide guests with accurate information to answer questions and handle special requests
• Assists the Financial Controller with exchanging foreign currency, travelers´ checks, and collection of payment on guest accounts

MINIMUM REQUIREMENTS

• Education in hospitality management, business administration or related field preferred
• One – two years experience in a customer relations position in a 4*-5* hotel, cruise or related industry
• Minimum one-year cash handling experience, and an understanding of US currency and exchange rates required
• Knowledge of the principles and processes for providing personalized services including needs assessment techniques, quality service standards, alternative delivery systems, and guest satisfaction evaluation techniques
• Solid communication, problem solving, decision-making, and interpersonal skills
• Ability to operate basic office equipment, including telephones, computers and copy machines (Word, Excel)
• Ability to speak English clearly, distinctly and cordially with guests. Ability to speak additional languages is preferred

HOW TO APPLY

Please use the form below to send in your resume
Please include any additional information that you believe might help you during the hiring process.
*2 written work references are required.